FAQ

What skincare products does The Skincare Cove carry?

The Skincare Cove currently offers a curated selection of professional Skin Script skincare products, including cleansers, toners, serums, moisturizers, exfoliants, and treatments. You can shop by product type or browse by your main skin concern to help narrow down where to start.

How do I know which products are right for my skin?

Start with our Find Your Skincare Starting Point quiz to narrow things down based on your main concern and current routine. If you want more personalized guidance, you can also book a private virtual skincare consultation with Melanie.

Do you offer virtual skincare consultations?

Yes. Virtual Skincare Consultations are private 30-minute Zoom appointments with Melanie for $50. You can discuss your current routine, skincare concerns, goals, and the products you are considering.

Do you ship throughout the United States?

Yes. The Skincare Cove ships to customers throughout the United States.

How much is shipping?

Standard shipping is $9.95. Orders of $75 or more qualify for free standard shipping.

How long will my order take to arrive?

Shipping times can vary depending on the order and destination. Please refer to our Shipping Policy for current processing and delivery information.

What is your return policy?

Returns are subject to The Skincare Cove’s Return Policy. Some items, including travel-size products, may not be eligible for return. Please review the full Return Policy before sending anything back.

What should I do if my skin is sensitive or reacts to a product?

Review the product directions, ingredients, and warnings before use and introduce new products carefully. If you experience irritation or have a medical skin condition, stop using the product and consult an appropriate healthcare professional.

Where can I learn more about skincare ingredients and routines?

Visit the Learn section for straightforward skincare education, including guidance on choosing products for your concerns and building a routine that makes sense.

How can I contact The Skincare Cove?

Use the Contact page to send a message. The Skincare Cove typically responds within 1–2 business days.