Shipping policy
SHIPPING POLICY
The Skincare Cove currently ships within the United States. Orders may be fulfilled and shipped directly to you by our third-party fulfillment supplier, Skin Script.
ORDER PROCESSING
After you place an order with The Skincare Cove, your order is reviewed and submitted for fulfillment. Once the order has been processed and shipped, tracking information will be provided when available.
Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address.
SHIPPING RATES
Shipping charges and any available free-shipping offers are calculated according to the shipping options available at the time of checkout.
The shipping rate shown during checkout is the amount you will be charged for delivery.
From time to time, The Skincare Cove may offer free shipping based on order value or as part of a promotional offer. Any applicable minimum purchase requirement will be displayed at checkout.
DELIVERY TIMES
Delivery times are estimates and are not guaranteed.
Once an order has shipped, delivery may take up to 10 business days depending on the destination and carrier. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.
The Skincare Cove is not responsible for delays caused by the shipping carrier or fulfillment provider after an order has been shipped.
TRACKING AND DELIVERED PACKAGES
When tracking information is available, it will be sent to the email address associated with your order.
A carrier may occasionally mark a package as delivered before it physically arrives. If your tracking information shows that your package was delivered but you have not received it, please check around the delivery location and contact your local carrier or post office first.
If your package has not arrived within 10 business days after shipment, please contact The Skincare Cove so we can help review the order.
DAMAGED, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us as soon as possible at skincarecoveaesthetics@gmail.com.
Please include your order number and photographs of the product and packaging when available so we can review the issue.
ADDRESS ERRORS
Please make sure your shipping information is correct before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. Because orders may be submitted for fulfillment shortly after purchase, we cannot guarantee that an address can be changed once processing has begun.
Any additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.
INTERNATIONAL SHIPPING
The Skincare Cove does not currently offer international shipping.
CONTACT US
For questions about shipping or an existing order, contact:
The Skincare Cove LLC
skincarecoveaesthetics@gmail.com