Refund policy

Return and Refund Policy

We want you to feel confident in the skincare products you purchase from The Skincare Cove.

If you are dissatisfied with a full-size Skin Script product, please contact us within 30 days of your original purchase so we can review the issue and help coordinate the appropriate next step.

Because orders from The Skincare Cove are fulfilled and shipped directly by Skin Script, approved returns may need to be sent directly to Skin Script rather than to The Skincare Cove.

To be eligible for a return, the product must be at least 60% full. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Please contact us before mailing any product back. Returns sent without prior approval may not be eligible for a refund, credit, or exchange.

Travel-size products are final sale and are not eligible for return or exchange.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery and include your order number and photographs of the item and packaging when available.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

For return questions, contact us at skincarecoveaesthetics@gmail.com.